Refund Policy

1. Money-Back Guarantee

Talkup AI offers a satisfaction guarantee for new customers. If you're not satisfied with our services, you may be eligible for a refund according to the terms outlined below.

2. Free Trial Refunds

No refund requests are necessary for free trial services as:

• No payment is required for trial access
• Services automatically expire at trial end
• No charges are incurred during trial period
• No refund process needed for trials

3. Paid Service Refunds

Eligibility Period

Refunds may be available for:

• First 30 days of service for monthly subscriptions
• First 60 days of service for annual subscriptions
• Services not meeting advertised specifications
• Technical issues preventing service use

Refund Amounts

• Full refund for first-month payments within eligibility period
• Prorated refund for annual subscriptions (unused portion)
• Partial refunds for partial service periods
• Setup fees may be non-refundable

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Services used beyond the eligibility period
• Custom development or implementation work
• Professional services and consulting
• Setup and onboarding fees
• Third-party services or integrations
• Training and educational materials
• Enterprise license agreements

5. Refund Request Process

How to Request

Submit refund requests through:

• Email: refunds@talkupai.com
• Phone: +1 (123) 456-7890
• Online Form: Available in customer portal

Required Information

• Account email and customer ID
• Date of service purchase
• Reason for refund request
• Service details and issues experienced
• Preferred refund method

6. Refund Processing Timeline

Refund processing typically takes:

• 5-10 business days for initial review
• 10-15 business days for approval decision
• 15-30 business days for payment processing
• Confirmation email sent upon completion

Processing times may vary based on payment method and banking institutions.

7. Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit cards: Back to original card within 5-10 business days
• Bank transfers: To original bank account within 10-15 business days
• PayPal: To original PayPal account within 3-5 business days
• Alternative methods available upon request

8. Service Credits Instead of Refunds

In some cases, we may offer:

• Service credits for future use
• Extended service periods
• Upgraded service tiers
• Additional features or support

Customers can choose between refunds and service credits when offered.

9. Disputed Charges

For billing disputes:

• Contact our billing department immediately
• Provide detailed information about the dispute
• Allow 10-15 business days for investigation
• Resolution communicated via email
• Provisional credits may be issued during investigation

10. Special Circumstances

Business Closures

For business customers ceasing operations:

• Prorated refunds for unused service periods
• Special consideration for long-term customers
• Flexible terms for documented business changes

Service Outages

For significant service interruptions:

• Service credits for downtime exceeding SLA
• Extended service periods for major outages
• Priority resolution and compensation

11. International Refunds

For customers outside the United States:

• Same refund policies apply internationally
• Foreign transaction fees may not be refunded
• Currency conversion rates at time of refund
• Potential delays due to international banking
• Compliance with local regulations

12. Account Requirements

To be eligible for refunds:

• Active account in good standing
• Compliance with Terms & Conditions
• No history of abuse or fraudulent activity
• Proper account identification provided
• Timely submission within policy periods